SHIPPING & RETURNS

SHIPPING

Please allow 1-2 business days for your order to be accepted, processed and shipped. You will receive an email confirmation once your order is out for delivery.

All orders are sent via Royal Mail Special Delivery which are tracked and fully insured.

We do not currently ship outside the UK.

RETURNS

In accordance with UK Health and Hygiene regulations, unfortunately we cannot accept the return of earrings. This does not affect your statutory rights.

We will happily accept any other returns of unused items within a 7 day period of purchase for domestic orders and within 10 day period of purchase for international orders.

Item(s) must be received in the same condition they were sent and in the original packaging. The customer is responsible for the return shipping costs. If the item is not received, it is the liability of the customer. We recommend using a trackable or insured option, which is how we ship the items.

Please email us at info@bearbrooksbank.com to request the return and once it has been accepted we will be in touch with the details.

Once the item is received and checked the full amount of the item purchased less the original delivery fee will be refunded to the same account the payment was made.

We want you to be happy with your purchase so if you have any questions or comments please get in touch at info@bearbrooksbank.com